Refund policy
Food products cannot be returned, including jerky and bundles containing jerky. You may request a return for other eligible merchandise within 30 days of receipt, subject to the conditions below.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number and proof of purchase.
To start a return, you can contact us at support@beefcakejerky.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@beefcakejerky.com.
Damages and issues
Inspect your order on arrival and contact us immediately if an item is defective, damaged or incorrect. Replacement requests must be reported within 30 days of receipt. Include your order number, the name and email used for the order, request details and a photo. We will review the issue and confirm next steps. The food-return exclusion does not prevent reporting an order problem.
Exceptions / non-returnable items
NO RETURNS ON ANY JERKY OR BUNDLES THAT INCLUDE JERKY.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@beefcakejerky.com.
Original shipping costs are nonrefundable. Do not send purchases to the manufacturer.